The William

Privacy Policy

At The William, operated by TOO MANY BELGIANS LLC and commercially identified as Namron Hospitality (“The William,” the “Hotel,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices you may have regarding your information when you visit our website, make a reservation, stay with us, or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information we collect

We may collect personal information directly from you, automatically through your use of our website, and in connection with your reservation, stay, or communications with us.

Information you provide to us may include:

your name.
email address.
phone number.
billing or mailing address.
payment and billing information.
reservation details, including stay dates, room type, number of guests, and special requests.
guest preferences.
government-issued identification, where required for check-in, security, fraud prevention, or legal compliance.
business or corporate billing information for company, group, or third-party bookings.
any information you provide when you contact us by email, phone, chat, contact form, or other means.

Information collected in connection with your stay may include:

check-in and check-out records.
on-property charges and transaction history.
guest service requests.
complaints, incidents, or service-related communications.
refund, adjustment, chargeback, or payment dispute information.
information about additional guests included in your reservation.

Information collected automatically through our website or digital platforms may include:

IP address.
browser type.
device type and identifiers.
operating system.
pages viewed and browsing activity.
referring to URLs.
time spent on our website.
cookie and similar tracking technology data.
website usage and analytics information.

Security-related information may also be collected. If we use video surveillance in public or common areas of the Hotel, we may collect images and recordings for safety, security, incident prevention, and property protection purposes.

2. How we use information

We use personal information for legitimate business and operational purposes, including:

process, confirm, update, or cancel reservations.
provide accommodation and related guest services.
communicate with you about your stay, requests, or inquiries.
verify identity and help prevent fraud, misuse, chargebacks, and unlawful activity.
process payments, deposits, refunds, and related transactions.
personalize your guest experience where appropriate.
send reservation confirmations, pre-arrival communications, post-stay communications, and service-related notices.
send marketing or promotional communications where permitted by law or where you have chosen to receive them.
operate, maintain, improve, and analyze our website, systems, and services.
protect the safety, security, rights, and property of our guests, staff, vendors, and business.
comply with legal, regulatory, tax, accounting, and law enforcement obligations.
establish, exercise, or defend legal claims.

We do not sell your personal information.

3. How we share information

We may share personal information only as necessary for legitimate business, operational, contractual, or legal purposes.

We may share information with:

service providers and vendors that support our operations, such as payment processors, booking platforms, hotel systems, IT providers, analytics providers, communication platforms, marketing providers, and professional advisors.
affiliates and related entities for internal administrative, operational, compliance, and management purposes.
government authorities, regulators, courts, or law enforcement when required by law, legal process, or to protect rights, safety, or property.
Parties involved in a corporate transaction, such as a merger, acquisition, financing, restructuring, sale, or due diligence process, where permitted by law.

Where appropriate, we require third parties handling personal information on our behalf to maintain reasonable confidentiality and data protection measures.

4. Data security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. This approach is consistent with the general framework reflected in the New York SHIELD Act.

However, no method of transmission over the internet or electronic storage system is completely secure. While we work to protect your information, we cannot guarantee absolute security.

If a data security incident occurs and applicable law requires notice, we will provide notifications in accordance with the requirements of applicable law. New York’s SHIELD framework specifically addresses both reasonable safeguards and breach notification obligations.

5. Your choices and rights

Depending on the laws that apply to you, you may have the right to request:

access to certain personal information we maintain about you.
correction of inaccurate or incomplete information.
deletion of certain personal information, subject to legal and operational exceptions.
to opt out of marketing emails by using the unsubscribe link in those messages.
a portable copy of certain information, where legally required and technically feasible.

We may take reasonable steps to verify your identity before responding to a request. We may also deny or limit certain requests where permitted or required by law, including where retention is necessary for legal, tax, accounting, fraud prevention, dispute resolution, or business recordkeeping purposes.

To submit a privacy-related request, please contact us at: privacidad@namrongroup.com

6. Cookies and tracking technologies

Our website may use cookies, pixels, tags, and similar technologies to:

support core website functionality.
Remember preferences.
understand how visitors use our website.
improve performance and user experience.
support analytics, advertising, or remarketing efforts, where applicable.

You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Where required or appropriate, we may provide cookie notices or consent tools on our website.

7. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business interests.

Retention periods may vary depending on the type of information and the reason it was collected. When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely retain it as required by applicable law or business need.

8. Children’s privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information online from children under 13 without verifiable parental consent where required by law. This reflects the general rule under COPPA, which applies to child-directed sites and to operators with actual knowledge that they are collecting personal information online from children under 13.

If you believe that a child under 13 has provided personal information to us in violation of this Privacy Policy, please contact us so we can review the matter and take appropriate action.

9. Third-party websites and services

Our website may contain links to third-party websites, booking tools, services, or platforms. We are not responsible for the privacy, security, or content practices of those third parties. Your use of third-party services is subject to their own terms and privacy policies.

10. International or out-of-state processing

As part of our operations, personal information may be stored or processed by third-party service providers in jurisdictions outside New York and, in some cases, outside the United States. Where this occurs, we take reasonable steps to ensure appropriate protection consistent with applicable business and legal requirements.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, vendors, business operations, or applicable law. When we do, we will update the “Last Updated” date below.

Your continued use of our website or services after any update becomes effective will be subject to the revised Privacy Policy.